In case of any problems or questions please contact us at support@epiczone.sk

The most common issues with activation:
    Please check, whether your in-game SteamID (type "status" into your console to check) matches the one you entered into checkout. You can use this website: steamid.xyz.
    VIP account is valid only on the server it was bought on. If you bought a VIP account on 1v1 ARENA, it won't work on MIRAGE ONLY.
If your VIP account still doesn't activate, or you entered a wrong SteamID, contact us via email at support@epiczone.sk.

It is possible within the first 7 days of purchase. Please contact us via email at support@epiczone.sk.

Yes. VIP account works on all of the servers of the same type.